SE Shared Services · Awarded contract
Awarded

Award of Telephony Platform for Customer Services to Netcall Telecom Limited

Awarded 08 Oct 2019

View live tenders
Awarded08 Oct 2019
Value£192,053.00
RegionSouth East
CategoryTelecommunications
Ended 4y 4mo ago2y 9mo term
Awarded 8 Oct 2019Expired 8 July 2022

SE Shared Services awarded a contract to Netcall Telecom Limited for the procurement of a new telephony platform for Customer Services on behalf of Elmbridge Borough Council.

The contract, valued at AUD 192,053, was awarded following an approach to a select number of providers.

Similar open tenders12

Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Emergency Call Monitoring Telephone Answering Service – Broadland & Orwell Housing AssociationsPublic Safety & Security
27 Nov 2026
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical
27 Nov 2026
Advocacy Services for Beacon Centre – 12‑Month Contract (NELFT & North London NHS FT)Health & Medical
16 Nov 2026
Managed Telephone Call Conferencing Service for HSE Virtual Town Hall EventsTelecommunications
03 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Telecommunications Services Dynamic Purchasing System (60‑month) – Procurement Assist Limited / iFM BoltonTelecommunications
31 May 2029
Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software
30 Nov 2026
Secure Connection Portal for Managing and Sharing Venue, Event, Tourism and Community Information – Telford & Wrekin CouncilIT & Software
09 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Palladian Academy Trust – Broadband, Security and Communications Partner for Schools (Bath & Wiltshire)Telecommunications
30 Nov 2026
Direct Payment Payroll and Managed Account Services Framework – Southend-on-Sea City CouncilPublic Services & Welfare
02 Dec 2026

Other similar contracts12

Award of Customer Service Platform to Netcall PLC for East Lothian CouncilIT & SoftwareNetcall PLC
$447,974
Award of Digital Customer Enablement Platform to Netcall Systems Limited by Cheshire East CouncilIT & SoftwareNETCALL SYSTEMS LIMITED
$925,250
Award of Contact Centre Telephony System to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$437,390
Award of Customer Service Platform Framework – On-Premises Solutions to Netcall Telecom Ltd and Civica UK LimitedIT & SoftwareNetcall Telecom Ltd,Civica UK Limited
$131,386.66
Variation to Digital Customer Enablement Platform Contract with Netcall Systems LimitedIT & SoftwareNetcall Systems Limited
$64,000
Award of Enhanced Voice Recognition Telephony Contract to Netcall Telecom LimitedIT & SoftwareNetcall Telecom Limited
$73,000
Telephony Contract Awarded to Netcall Telecom Ltd by City of Doncaster CouncilTelecommunicationsNETCALL TELECOM LTD
$85,803
Award of Customer Relationship Management Solution to Netcall Telecom LtdIT & SoftwareNetcall Telecom Ltd
$600,000
Supply of Customer Services Telephony Software to Rushcliffe Borough CouncilIT & SoftwareNetcall Technology Limited
$57,600
Patient/Citizen Communication & Engagement Solutions Framework Awarded to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$722,219
Award of SolutionCare Services and Support to Netcall Telecom Limited by Newcastle UniversityIT & SoftwareNetcall Telecom Limited
$31,063
Netcall Automated Switchboard Support and Maintenance by London Borough of SouthwarkIT & SoftwareNetcall Telecom Limited
$14,045

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find telecommunications tenders in South East in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow Netcall Telecom Limited and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get telecommunications tenders in South East by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.