Award of Customer Service Platform to Netcall PLC for East Lothian Council
East Lothian Council · Awarded contract
AwardedAward of Customer Service Platform to Netcall PLC for East Lothian Council
Awarded Unknown
AwardedNot specified
Value£447,974.00
SupplierNetcall PLC
AgencyEast Lothian Council
RegionScotland
CategoryIT & Software
About
East Lothian Council awarded a contract to Netcall PLC for the provision of a customer service platform.
The contract is valued at £447,974.
Similar open tenders12
TenderCloses
Supported Living Services Flexible Framework Agreement – East Renfrewshire Council (Health & Social Care Partnership)Public Services & Welfare
26 Nov 2026
Delivery of Community Services for Eastleigh Borough Council (Apr 2027–Mar 2029, optional to Mar 2030, £45,000 p.a.)Public Services & Welfare
23 Nov 2026
Gigabit Broadband Installation and Service Delivery for 37,000 Council Social Homes – North Lanarkshire CouncilTelecommunications
08 Dec 2026
Early Learning and Childcare Providers – South Lanarkshire Council 10-Year Procured Service ArrangementEducation & Training
10 Mar 2027
Flexible Framework Agreement for Education Services – North Lanarkshire Council (May 2027, 16,000,000 GPB)Education & Training
17 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
East Renfrewshire Council Local Employability Flexible Framework – Provision of Employability ProgrammesEducation & Training
02 Dec 2026
National eMagazine and eNewspaper Service for Scotland's 32 Public LibrariesArts & Culture
13 Nov 2026
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Income Maximisation Service for Parents – East Lothian Council (Parental Employability Support)Public Services & Welfare
20 Nov 2026
IT Managed Services for YMCA London City & North — Provision, Development and Ongoing Support of Technology ServicesIT & Software
10 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Award of Telephony Platform for Customer Services to Netcall Telecom LimitedTelecommunicationsNetcall Telecom Limited
$192,053
Award of Digital Customer Enablement Platform to Netcall Systems Limited by Cheshire East CouncilIT & SoftwareNETCALL SYSTEMS LIMITED
$925,250
Award of Customer Service Platform Framework – On-Premises Solutions to Netcall Telecom Ltd and Civica UK LimitedIT & SoftwareNetcall Telecom Ltd,Civica UK Limited
$131,386.66
Variation to Digital Customer Enablement Platform Contract with Netcall Systems LimitedIT & SoftwareNetcall Systems Limited
$64,000
Award of Customer Service Platform Framework – Hosted Solutions to KANA and Netcall Telecom LtdIT & SoftwareKANA,Netcall Telecom Ltd
$131,386.66
Award of Low-Code Platform Contract to Netcall PLC for Newcastle City CouncilIT & SoftwareNETCALL PLC
$166,000
Provision of Customer Engagement Platform and Contact Centre as a Service for North Yorkshire CouncilIT & SoftwareNetcall Technology Limited
$7,500,000
Patient/Citizen Communication & Engagement Solutions Framework Awarded to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$722,219
Award of NetCall Contact Centre Cloud Solution to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$144,651
Procurement of a Digital Platform for North Hertfordshire District CouncilIT & SoftwareNETCALL SYSTEMS LIMITED
$379,556
Award of Contact Centre Telephony System to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$437,390
Award of Contact Centre Solution to Netcall Technology Limited by Stroud District CouncilIT & SoftwareNetcall Technology Limited
$604,290
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in Scotland in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Award of Customer Service Platform to Netcall PLC for East Lothian Council
Won by Netcall PLC · East Lothian Council
£448Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Supported Living Services Flexible Framework Agreement – East Renfrewshire Council (Health & Social Care Partnership)Public Services & Welfare · Closes 26 Nov 2026
Delivery of Community Services for Eastleigh Borough Council (Apr 2027–Mar 2029, optional to Mar 2030, £45,000 p.a.)Public Services & Welfare · Closes 23 Nov 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Netcall PLC and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in Scotland?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in Scotland by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
