Award of NHS Patient Survey Approved Contractor Framework to IQVIA UK, Picker Institute Europe, Explain Market Research, and Patient Perspective

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Care Quality Commission awarded a contract to IQVIA UK, Picker Institute Europe, Explain Market Research Limited, and Patient Perspective Ltd.

for a framework of approved contractors to provide survey-related services to Commissioners.

The framework, awarded for an initial period of 24 months with an option to extend for up to 24 months, has a total awarded value of up to £8,000,000.

Approved contractors will work under call-off contracts directly with Care Providers registered with CQC and occasionally with the Coordination Centre or CQC directly.

The purpose includes ensuring Care Providers can undertake National Surveys by providing skills and expertise to draw samples, distribute and collect questionnaires using various survey administration modes (currently paper and online and incorporating SMS reminders) as per standardised schedules, guidance and in line with national approvals; processing collected data to allow own analysis of results on behalf of Commissioners and to submit timely and accurate data to the Coordination Centre at required intervals to permit centralised analysis; ensuring potential safeguarding issues are escalated to the appropriate authorities at the earliest opportunity; ensuring that CQC is able to pilot approaches to improving surveys, and undertake other specific work as required over the life of the Framework Agreement; and working in partnership with CQC and the Co-ordination Centre to seek to continually improve the NHS Patient Survey Programme.

The procurement was undertaken following an open procedure process.