Care Quality Commission · Awarded contract
Awarded

NHS Patient Survey Programme Coordination and Analysis Contract Awarded to Picker Institute Europe

Awarded 02 Feb 2023

View live tenders
Awarded02 Feb 2023
Value£4,560,000.00
SupplierPicker Institute Europe
AgencyCare Quality Commission
RegionUnited Kingdom
CategoryHealth & Medical
Expires in 3mo4y term, 94% elapsed
Awarded 2 Feb 2023Expires 1 Feb 2027

About

Care Quality Commission awarded a contract to Picker Institute Europe for the development, coordination, and analysis of data from approximately five national patient experience surveys under the NHS Patient Survey Programme.

The programme systematically captures views from representative samples of patients across all eligible NHS trusts in England, covering annual adult inpatient and community mental health surveys, plus biennial acute surveys on maternity, urgent and emergency department, and children's and young people's services.

Surveys are sent to 850–1,250 patients per provider, with response rates of 25–50%, and are transitioning to online-first methods with SMS reminders.

Results are published on CQC's website and NHS Surveys.

The contract value is AUD 4,560,000.

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