Award of NHS Friends and Family Test and Other Surveys to Healthcare Communications UK Ltd
Walsall Healthcare NHS Trust · Awarded contract
AwardedAward of NHS Friends and Family Test and Other Surveys to Healthcare Communications UK Ltd
Awarded 30 Jun 2023
Awarded30 Jun 2023
Value£150,805.19
SupplierHealthcare Communications UK Ltd
RegionUnited Kingdom
CategoryHealth & Medical
Ended 2y 4mo ago1y term
Awarded 30 June 2023Expired 29 June 2024
About
Walsall Healthcare NHS Trust awarded a contract to Healthcare Communications UK Ltd for the NHS Friends and Family Test and other surveys under direct award SBS10175.
The contract covers the implementation of bespoke surveys to provide performance feedback over a dedicated period, with forensic analysis of issues at a local level via online, paper, SMS, or IVM channels.
Reporting is delivered at Trust, departmental, or local level through real-time web-based reporting.
The contract value is £150,805.19.
Similar open tenders12
TenderCloses
Patient Experience and Friends and Family Test (FFT) Platform – Hampshire and Isle of Wight Healthcare NHS Foundation TrustIT & Software
09 Nov 2026
Work and Health Support Framework – NHS Birmingham & Solihull ICB (West Midlands, 4‑year, £36M est.)Public Services & Welfare
23 Nov 2026
Supportive Discharge Transport Service – Sandwell & West Birmingham NHS Trust (optional Dudley Group NHS Foundation Trust)Transport & Logistics
23 Nov 2026
NHS England Independent Learning Responses Framework Agreement – Replacement for Independent Investigations FrameworkConsultancy & Legal
16 Dec 2026
Refresh and Redesign of NHS Leadership Programmes (Jenner, Seacole, Franklin) – NHS EnglandEducation & Training
30 Nov 2026
Walsall Council Residential and Nursing Care Services — New Applications (1 Nov 2020 to 31 Mar 2023)Health & Medical
31 Mar 2027
NHS England – Training Places for NHS Talking Therapies (Anxiety and Depression)Education & Training
07 Dec 2026
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Refurbishment and Conversion of Staff Welfare Room — Ground Floor Eye Care Unit, St Helier HospitalConstruction
20 Nov 2026
Window Cleaning Services for Wirral NHS Trusts – 2026Health & Medical
30 Nov 2026
External Evaluation of the Continuous Improvement Programme 2026-29 for Adult Social Care (Partners in Care and Health)Consultancy & Legal
02 Dec 2026
Specialist Healthcare Referral and Surgical Procedure Services – South Wales Fire and Rescue ServiceHealth & Medical
30 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
NHS Friends and Family Test and Survey Services Extension for Walsall Healthcare NHS TrustHealth & MedicalHealthcare Communications (an IMIMobile Company)
$53,615.27
Provision of Friends and Family Test Surveys to St Helens & Knowsley Teaching Hospitals NHS TrustHealth & MedicalHEALTHCARE COMMUNICATIONS UK LIMITED
$64,584
Provision of Friends & Family Tests to Hull University Teaching Hospitals NHS TrustHealth & MedicalHEALTHCARE COMMUNICATIONS UK LIMITED
$129,069.45
Provision of Friends and Family Test Services to Chelsea & Westminster Hospital NHS Foundation TrustHealth & MedicalHealthcare Communications Ltd
$210,000
Provision of Patient Friends and Family Test Solution to United Lincolnshire Hospitals NHS TrustHealth & MedicalHealthcare Communications
$470,000
Appointment of Healthcare Communications Ltd to Supply Friends and Family Test Patient Feedback System to The Royal Marsden NHS Foundation TrustHealth & MedicalHealthcare Communications Ltd
$54,420
Award of Communication, Appointment, Reminder and Alert Services to Healthcare Communications UK LtdIT & SoftwareHealthcare Communications UK Ltd
$139,000
Patient Feedback and Friends and Families Test Service for Norfolk and Norwich University Hospitals NHS Foundation TrustHealth & MedicalIMImobile Europe Ltd (Healthcare Communications UK Ltd)
$123,642.24
Friends & Family Test System for The Queen Elizabeth Hospital King's Lynn NHS Foundation TrustHealth & MedicalHEALTHCARE COMMUNICATIONS UK LIMITED
$33,209.94
Provision of Friends and Family Test (FFT) Service for Epsom & St Helier University Hospitals NHS TrustHealth & MedicalHealthcare Communications UK Ltd
$205,850.4
Support and License for Patient Experience System (Friends & Family Test) for St Helens & Knowsley Teaching Hospitals NHS TrustHealth & MedicalHEALTHCARE COMMUNICATIONS UK LIMITED
$33,212
Supply of Patient/Citizen Communications & Engagement Solutions for NHS SBSIT & Software4Net Technologies,ACF Technologies (UK) Limited,Advanced Digital Innovation (UK) Limited,British Telecommunications Plc,CFH Docmail Limited,Civica UK Ltd,Conduent Business Process Solutions,Content Guru,Doxim Striata Ltd,DrDoctor,EBO.AI (UK) LTD,FireText Communications Ltd,Forfront Limited,Forth Communication Ltd,Fusion Practices Limited,Healthcare Communications UK,Infinite Convergence Solutions Inc,Link Mobility,MBA Group Ltd,Medallia, Inc,Multitone Electronics PLC,Netcall Technology Limited,Charles Novacroft Direct Limited,Quadient UK Ltd,Service Level Management Ltd,Synertec Limited,Talkdesk, Inc,Vocera Communications, Inc.,Webpost Ltd
$250,000,000
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find health and medical tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Award of NHS Friends and Family Test and Other Surveys to Healthcare Communications UK Ltd
Won by Healthcare Communications UK Ltd · Walsall Healthcare NHS Trust
£151Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new health and medical tenders
Patient Experience and Friends and Family Test (FFT) Platform – Hampshire and Isle of Wight Healthcare NHS Foundation TrustIT & Software · Closes 9 Nov 2026
Work and Health Support Framework – NHS Birmingham & Solihull ICB (West Midlands, 4‑year, £36M est.)Public Services & Welfare · Closes 23 Nov 2026
From your alert: Health & Medical
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Healthcare Communications UK Ltd and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins health and medical contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get health and medical tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
