NHS Shared Business Services Ltd (NHS SBS) · Awarded contract
Awarded

Supply of Patient/Citizen Communications & Engagement Solutions for NHS SBS

Awarded 01 Nov 2021

View live tenders
Awarded01 Nov 2021
Value£250,000,000.00
Supplier4Net Technologies,ACF Technologies (UK) Limited,Advanced Digital Innovation (UK) Limited,British Telecommunications Plc,CFH Docmail Limited,Civica UK Ltd,Conduent Business Process Solutions,Content Guru,Doxim Striata Ltd,DrDoctor,EBO.AI (UK) LTD,FireText Communications Ltd,Forfront Limited,Forth Communication Ltd,Fusion Practices Limited,Healthcare Communications UK,Infinite Convergence Solutions Inc,Link Mobility,MBA Group Ltd,Medallia, Inc,Multitone Electronics PLC,Netcall Technology Limited,Charles Novacroft Direct Limited,Quadient UK Ltd,Service Level Management Ltd,Synertec Limited,Talkdesk, Inc,Vocera Communications, Inc.,Webpost Ltd
AgencyNHS Shared Business Services Ltd (NHS SBS)
RegionUnited Kingdom
CategoryIT & Software
Ended 3y ago1y 12mo term
Awarded 1 Nov 2021Expired 31 Oct 2023

About

NHS Shared Business Services Ltd (NHS SBS) awarded a contract to 4Net Technologies, ACF Technologies (UK) Limited, Advanced Digital Innovation (UK) Limited, British Telecommunications Plc, CFH Docmail Limited, Civica UK Ltd, Conduent Business Process Solutions, Content Gu, and others for the supply of Patient/Citizen Communications & Engagement Solutions.

The framework provides a compliant route to market for communication methods to engage patients, citizens, and the workforce across NHS organisations and wider public sector bodies.

It includes communications, alerts, reminders, and appointment technology through digital-first channels, while ensuring inclusion via traditional methods such as phone, mail, and SMS.

Friends and Family Test (FFT) surveys can also be commissioned.

The objective is to enhance interactions with patients, support pre- and post-appointment communications, reduce Did Not Attend (DNA) appointments, and improve clinical efficiency and patient satisfaction.

The contract value is AUD 250,000,000.

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