Attain · Awarded contract

Awarded

Award of IT Service Desk Software Solution to Freshworks Inc. by NHS Mid and South Essex ICB

Awarded 30 Mar 2023

View live tenders

Awarded30 Mar 2023

Value£53,978.40

SupplierFreshworks Inc.

AgencyAttain

RegionEast of England

CategoryIT & Software

Ended 7mo ago3y term

Awarded 30 Mar 2023Expired 29 Mar 2026

About

NHS Mid and South Essex Integrated Care Board awarded a contract to Freshworks Inc.

for the provision of an IT Service Desk Software Solution.

The contract term is for 3 years from 31st March 2023 until 30th March 2026, with an aggregate contract value of £53,978.40 inc.

VAT.

The solution includes affordable, configurable, ITIL4 aligned IT Service Desk software featuring an intuitive UI, robust ticketing for Incident, Problem, Change and Release Management, a powerful self-serve portal with service catalogue and knowledge management, enterprise reporting, rich integration capabilities, smart automation, and AI/ML capabilities.

Freshservice is device agnostic and available via Android/iOS apps.

The service includes base charges of £29,030.40, comprising £17,820 for Freshservice Pro and £7,128 for FreshChat.

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