Norfolk and Norwich University Hospitals NHS Foundation Trust · Awarded contract

Awarded

Supply of Freshservice ITSM Software to Norfolk and Norwich University Hospitals NHS Foundation Trust

Awarded 29 Jul 2024

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Awarded29 Jul 2024

Value£75,648.00

SupplierFreshworks Technologies UK Limited

AgencyNorfolk and Norwich University Hospitals NHS Foundation Trust

RegionEast of England

CategoryIT & Software

Ended 1y 3mo ago1y term

Awarded 29 July 2024Expired 29 July 2025

About

Norfolk and Norwich University Hospitals NHS Foundation Trust awarded a contract to Freshworks Technologies UK Limited for the supply of Freshservice, an IT service desk software solution.

The software provides an intuitive user interface, robust ticketing for incident, problem, change, and release management, a self-service portal with service catalogue and knowledge management, enterprise reporting, integration capabilities, and automation with AI/ML features.

The solution is device-agnostic and available via Android/iOS apps.

The contract value was 75,648 GBP.

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