Implementation of IT Service Management (ITSM) Solution for University of Aberdeen
University of Aberdeen · Awarded contract
AwardedImplementation of IT Service Management (ITSM) Solution for University of Aberdeen
Awarded Unknown
About
University of Aberdeen awarded a contract to Freshworks Technologies UK Limited for the implementation of an IT Service Management (ITSM) solution to support ITIL processes and improve service for staff and students.
The new tool replaced the existing ticketing software used by IT Services and other support teams, enhancing call management capabilities through better ITIL process integration, reporting, and customer experience elements.
The contract value was AUD 235,000.
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Implementation of IT Service Management (ITSM) Solution for University of Aberdeen
Won by FRESHWORKS TECHNOLOGIES UK LIMITED · University of Aberdeen
£235Kawarded
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Replacement of IT Service Management (ITSM) SystemIT & Software · Closes 16 Nov 2026
Fully Managed Travel Services for University – Cost-effective, Sustainable and Duty of Care FocusedTransport & Logistics · Closes 16 Nov 2026
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