University of Bristol · Awarded contract
Awarded

Supply of IT Service Management (ITSM) System to University of Bristol

Awarded 30 Aug 2023

View live tenders
Awarded30 Aug 2023
Value£660,000.00
SupplierHalo Service Solutions Ltd
AgencyUniversity of Bristol
RegionSouth West
CategoryIT & Software
Expires in 1y 9mo4y 11mo term, 65% elapsed
Awarded 30 Aug 2023Expires 31 July 2028

About

University of Bristol awarded a contract to Halo Service Solutions Ltd for an IT Service Management (ITSM) toolset to support the delivery of IT services to the university's staff and student community.

The solution is required to provide stability and longevity to support the university's maturity roadmap, focusing on the improvement of ITSM working practices.

The chosen solution must offer out-of-the-box workflows for processes aligned to ITIL best practice, including Incident Management, Change Management, Release Management, Service Request Management, Problem Management, Knowledge Management, Service Asset and Configuration Management, Service Level Management, and Service Catalogue Management.

The solution must be Software as a Service with data hosted by the provider in a cloud environment and integrate with systems such as existing and future university systems using a REST API or connectors, Azure Active Directory for authentication, and Microsoft 365 for email.

The contract value is AUD 660,000.

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