Award of IT Managed Service Contract to Littlefish for The Pensions Ombudsman
Department for Work and Pensions · Awarded contract
AwardedAward of IT Managed Service Contract to Littlefish for The Pensions Ombudsman
Awarded 14 Dec 2017
Ended 5y 11mo ago3y term
Awarded 14 Dec 2017Expired 13 Dec 2020
About
The Department for Work and Pensions awarded a contract to Littlefish for the provision of IT managed services to The Pensions Ombudsman.
The Pensions Ombudsman, a Non Departmental Public Body with 36 staff, investigates complaints and disputes relating to pension schemes and handles approximately 4,000 telephone enquiries, 4,000 written enquiries, and 950 formal investigations annually, creating around 500,000 documents each year.
The contract supports the procurement of a Case Management System, an Electronic Documents and Records Management System, and a Management Information solution, with the aim of enabling more flexible home working.
The contract value is £864,984.
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