Award of Healthwatch and NHS Complaints Advocacy Service to CommUNITY Barnet by London Borough of Newham
Awarded 31 Mar 2022
About
London Borough of Newham awarded a contract to CommUNITY Barnet for the Healthwatch and NHS Complaints Advocacy service.
The contract commenced on 1 April 2022 for a three-year term, with a value of £459,950.
The service, commissioned since 2013, aims to give citizens and communities a stronger voice to influence and challenge health and social care services.
Healthwatch is a statutory service under the Health and Social Care Act 2012, supporting local residents to understand and represent their views and experiences, promoting involvement in commissioning and provision, and scrutinising service standards.
The NHS Complaints Advocacy service empowers and assists people to use the NHS complaints procedure through qualified advocates.
The service works with health partners to ensure a joined-up approach to health and care across the borough.
The procurement was conducted in accordance with the Public Contracts Regulations 2015 under the light-touch regime.
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