Award of Accessibility Mystery Traveller Survey Programme to GfK NOP Ltd
TRANSPORT FOR LONDON · Awarded contract
AwardedAward of Accessibility Mystery Traveller Survey Programme to GfK NOP Ltd
Awarded 31 May 2015
Awarded31 May 2015
Value£1,428,528.00
SupplierGfK NOP Ltd
AgencyTRANSPORT FOR LONDON
RegionLondon
CategoryConsultancy & Legal
Ended 7y 4mo ago4y 1mo term
Awarded 31 May 2015Expired 29 June 2019
About
Transport for London awarded a contract to GfK NOP Ltd for the implementation, management, development, and driving of action from TfL's Accessibility Mystery Traveller Survey (AMTS) programme, which monitors accessibility across the TfL network and highlights areas of strength and improvement.
The appointed research agency works closely with TfL's Customer Research & Insight team and internal clients to plan a focused, efficient, and cost-effective programme of work.
The contract value is AUD 1,428,528.
Similar open tenders12
TenderCloses
Department for Transport Call-Off Contract for Shared Transport Research, Evaluation and AnalysisConsultancy & Legal
12 Nov 2026
Virtual Accessibility Tours for 250 Railway Stations – Network RailIT & Software
30 Nov 2026
Architecture and Urbanism Framework 4 – Architecture and Design Services for TfL, GLA and London BoroughsInfrastructure
08 Dec 2026
Gypsy and Traveller Accommodation Assessment for Hull Local Plan – Kingston upon HullConsultancy & Legal
16 Nov 2026
Subsidised, Demand Response and Metroshuttle Bus Services (DPS) — Transport for Greater ManchesterTransport & Logistics
01 Jan 2031
North York Moors Esk Valley Active Travel Feasibility Study – Accessibility and Active Travel Audit of Railway Stations and SchoolsTransport & Logistics
29 Nov 2026
Erewash HNA and Gypsy & Traveller Accommodation Assessment to Support New Local PlanConsultancy & Legal
23 Nov 2026
Establishment of Dynamic Market for Managed Rail Replacement Bus/Coach and Taxi Services – DFTOTransport & Logistics
31 May 2034
Croydon Council SEND Home-to-School and Adult Passenger Transport Open Framework – Sep 2027 (8-year term)Transport & Logistics
05 Nov 2026
Framework Renewal for Bus Shelters, Real-Time Passenger Information and Associated Services – UKTransport & Logistics
06 Nov 2026
Assessment of Micromobility Service Offerings to Inform TfGM Bee Network StrategyTransport & Logistics
27 Nov 2026
DPS for Road Traffic Surveys – ATC, JTC, Active Travel, ANPR & Parking (48‑month, est. £2.5M)Transport & Logistics
23 Feb 2029
Other similar contracts12
Contract and supplierAwarded value
Award of Accessibility Mystery Travellers Survey Services Framework Lot 3 to GfK NOP, RICA, and SPA Future ThinkingConsultancy & LegalGfK NOP Ltd,Research Institute for Consumer Affairs (RICA),Munro Market Research Ltd t/a SPA Future Thinking
$0
Award of Bus Mystery Traveller Survey and Oyster Ticket Stop Survey to GfK NOP LtdConsultancy & LegalGfK NOP Ltd
$3,436,383
Mystery Shopping Surveys for TfL Visitor CentresConsultancy & LegalGfK NOP Ltd Level 18
$160,000
Mystery Shopper Survey Contract Awarded to GfK U.K Limited by Transport for LondonConsultancy & LegalGfK U.K Limited
$1,663,726
Award of Mystery Shopping Surveys (MSS) Lot 2 to ABa Quality Monitoring, GfK NOP, and TNS UKConsultancy & LegalABa Quality Monitoring Ltd,GfK NOP Ltd,TNS UK
$0
Staff and Information Survey (SIS) via Mystery Shopping for Transport for LondonConsultancy & LegalGfK NOP Ltd
$2,813,712
Award of Customer Satisfaction and Perception Monitoring Surveys (Lot 4) to GfK NOP, Chime Insight and Engagement, and TNS UKConsultancy & LegalGfK NOP Ltd, Level 18,Chime Insight and Engagement (Opinion Leader),TNS UK
$0
Award of Accessibility Insight Package to Munro Market Research for Transport for LondonConsultancy & LegalMunro Market Research Limited (trading as) Future Thinking,
$551,088
Award of Contract for Contact Centres Mystery Shopping Survey to GfK U.K. LimitedConsultancy & LegalGfK U.K. LIMITED
$600,000
Award of Mystery Shopping and Customer Satisfaction Survey Contract to BPA Corporate Facilitation LimitedConsultancy & LegalBPA CORPORATE FACILITATION LIMITED
$620,000
Customer Satisfaction Survey Services for Transport for LondonConsultancy & LegalTNS UK Ltd
$6,000,000
Customer Satisfaction Surveys Development and Management for Transport for LondonConsultancy & LegalKANTAR PUBLIC UK LIMITED
$1,425,000
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find consultancy and legal tenders in London in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Award of Accessibility Mystery Traveller Survey Programme to GfK NOP Ltd
Won by GfK NOP Ltd · TRANSPORT FOR LONDON
£1.4Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new consultancy and legal tenders
Department for Transport Call-Off Contract for Shared Transport Research, Evaluation and AnalysisConsultancy & Legal · Closes 12 Nov 2026
Virtual Accessibility Tours for 250 Railway Stations – Network RailIT & Software · Closes 30 Nov 2026
From your alert: Consultancy & Legal
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow GfK NOP Ltd and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins consultancy and legal contracts in London?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get consultancy and legal tenders in London by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
