Staff and Information Survey (SIS) via Mystery Shopping for Transport for London
TRANSPORT FOR LONDON · Awarded contract
AwardedStaff and Information Survey (SIS) via Mystery Shopping for Transport for London
Awarded 30 Jun 2015
Awarded30 Jun 2015
Value£2,813,712.00
SupplierGfK NOP Ltd
AgencyTRANSPORT FOR LONDON
RegionLondon
CategoryConsultancy & Legal
Ended 7y 4mo ago4y term
Awarded 30 June 2015Expired 29 June 2019
About
Transport for London awarded a contract to GfK NOP Ltd for the provision of a Staff and Information Survey (SIS), using mystery shopping techniques to monitor service standards and identify improvement areas.
The research provides data for performance measurement and target setting, enabling TfL to monitor and improve service standards and customer experience.
The contract value is £2,813,712.
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Staff and Information Survey (SIS) via Mystery Shopping for Transport for London
Won by GfK NOP Ltd · TRANSPORT FOR LONDON
£2.8Mawarded
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