Mystery Shopping Surveys for TfL Visitor Centres
TRANSPORT FOR LONDON · Awarded contract
AwardedMystery Shopping Surveys for TfL Visitor Centres
Awarded 30 Jun 2015
Awarded30 Jun 2015
Value£160,000.00
SupplierGfK NOP Ltd Level 18
AgencyTRANSPORT FOR LONDON
RegionLondon
CategoryConsultancy & Legal
Ended 7y 7mo ago3y 9mo term
Awarded 30 June 2015Expired 31 Mar 2019
About
Transport for London awarded a contract to GfK NOP Ltd Level 18 for the implementation, management, and development of a mystery shopping programme for TfL's Visitor Centres, using survey techniques to monitor customer service delivery standards and provide performance data for Key Performance Indicators.
The contract value is AUD 160,000.
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Mystery Shopping Surveys for TfL Visitor Centres
Won by GfK NOP Ltd Level 18 · TRANSPORT FOR LONDON
£160Kawarded
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
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Est. value£1.2M – £1.8M
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