Audit of Housing Options Services for Sandwell Metropolitan Borough Council
Sandwell Metropolitan Borough Council · Awarded contract
AwardedAudit of Housing Options Services for Sandwell Metropolitan Borough Council
Awarded 31 May 2018
Ended 8y 4mo ago1mo term
Awarded 31 May 2018Expired 12 July 2018
About
Sandwell Metropolitan Borough Council awarded a contract to HQN Ltd for an audit of services provided by Housing Options.
The audit involved a mystery customer exercise (15 telephone calls, 10 face-to-face visits, and 5 emails) to assess initial contact handling, and an assessment of 30 case files closed within the previous 6 to 12 months to evaluate housing options and homelessness advice.
The contract covered two six-week periods: 1 June 2018 to 13 July 2018 and 2 January 2019 to 13 February 2019.
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Audit of Housing Options Services for Sandwell Metropolitan Borough Council
Won by HQN Ltd · Sandwell Metropolitan Borough Council
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