Tenant Satisfaction Surveys for Sandwell Council Housing Service

About

Sandwell Metropolitan Borough Council awarded a contract to Acuity Research & Practice Limited for the delivery of annual tenant satisfaction surveys over a two-year period, with an option to extend for a further two years, at a value of AUD 45,981.5.

The surveys cover approximately 28,059 council properties, including private finance initiative properties, and separate individual surveys for 1,290 leaseholders.

The scope includes collecting feedback to aid service improvement, analyzing findings, and presenting results back to the council.

The surveys must be representative of Sandwell tenants considering population and demographics such as gender, age, ethnicity, and disability.