Tenant Satisfaction Surveys for Wolverhampton City Council Housing Stock

About

Wolverhampton City Council awarded a contract to Acuity Research & Practice for statutorily required Tenant Satisfaction Surveys of its tenants.

The council owns over 21,000 homes managed by four managing agents: Wolverhampton Homes (WH) managing around 20,000 properties, Bushbury Hill EMB (BHEMB) with over 900 homes, Dovecotes TMO (DTMO) with over 700 homes, and New Park Village TMC (NPV) with around 200 homes.

The contract requires quarterly surveys of WH tenants (5% annual sample, approximately 1,000) and one-off annual surveys of tenants managed by the three TMOs (20% sample each, approximately 180, 140, and 40 respectively).

Deliverables include three shorter quarterly reports for Q1, Q2, and Q3 focusing on WH tenants with quotations and data overview, and a full annual performance report covering all managing agents.

Surveys must be conducted via telephone, email, SMS, and online, with flexibility to adjust proportions.

The contract value is £70,000.