Tenant Satisfaction Measures Surveys for Birmingham City Council
Awarded 20 Dec 2024
About
Birmingham City Council awarded a contract to Acuity Research & Practice Limited for conducting Tenant Satisfaction Measures surveys in line with the Regulator of Social Housing's Consumer Standards.
The contract, valued at AUD 84,025, commenced in December 2024 for a period of 16 months to 31st March 2026, with an option to extend for a further year.
The surveys aim to ensure compliance with annual TSM requirements and assist the Council in identifying and addressing areas of tenant dissatisfaction to drive service improvements.
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