Tenant Satisfaction Measures (TSM) Survey Services for Kingston upon Thames Council

Awarded 24 Nov 2022

View live tenders
Awarded24 Nov 2022
Value£70,000.00
RegionUnited Kingdom
CategoryConsultancy & Legal
Expires in 1y 1mo5y term, 79% elapsed
Awarded 24 Nov 2022Expires 23 Nov 2027

The Royal Borough of Kingston upon Thames awarded a contract to Acuity Research & Practice for the provision of Tenant Satisfaction Measures (TSM) surveys.

The contract, valued at AUD 70,000, involved undertaking surveys for 4,000 general needs residents, 1,500 leaseholders, and 1,000 temporary accommodation residents to gather data on their perceptions of housing services.

This initiative supported the Council's preparation for the new Housing Regulatory Standards effective April 2023, aiming to provide tenants with performance information and inform the Housing Regulator.

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