LEGAL OMBUDSMAN · Awarded contract
Awarded

Appointment of Service Complaints Adjudicator for Legal Ombudsman

Awarded 31 Mar 2021

View live tenders
Awarded31 Mar 2021
Value£20,000.00
SupplierSusan Bradford
AgencyLEGAL OMBUDSMAN
RegionWest Midlands
CategoryConsultancy & Legal
Ended 2y 7mo ago3y term
Awarded 31 Mar 2021Expired 31 Mar 2024

About

LEGAL OMBUDSMAN awarded a contract to Susan Bradford for the provision of independent and impartial review of complaints about the Legal Ombudsman's own service at the third and final stage of the service complaints process.

The adjudicator will assess whether the Legal Ombudsman has provided a fair and reasonable service in line with its published customer service principles, guidance, and processes.

The role also involves using insight and expertise to support the Legal Ombudsman in learning from complaints and improving its service.

Reporting requirements include twice-yearly reports to the Board and an Annual Report incorporated into the OLC and Chief Ombudsman Statutory Annual Report.

The contract is for a one-year period commencing 1 April 2021, with an option to extend up to a further two years.

The contract value is AUD 20,000.

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