Tender: Provision and Management of 24-Hour Domestic and Sexual Abuse Helpline – Northern Ireland

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The Department of Justice, Department of Health and Department for Communities are seeking a supplier to provide and manage a 24-hour Domestic and Sexual Abuse (DSA) Helpline in Northern Ireland, operating 365 days a year to offer immediate, confidential and trauma-informed assistance. The service will be primarily a telephone helpline using a free phone number, and must also incorporate email and webchat channels while offering an equal level of service across all communication methods. The contract term is for an initial three years with two optional two‑year extension periods; suppliers should refer to the specification for full requirements.