Tender: NHS 111 Mental Health Crisis Call Handling Service (111 Option 2) – Avon and Wiltshire Mental Health Partnership NHS Trust

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Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) is seeking a provider to deliver the call handling element of the NHS 111 Mental Health Crisis Response Service (111 Option 2) for adults (18+) and children and young people (under 18), responsible for access, triage and call management as part of an integrated all-age mental health response. The appointed provider will operate within a matrix management model alongside AWP (which will retain responsibility for clinical assessment, clinical decision‑making and outcomes), work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners, and support the NHS England requirement for a dedicated 24/7 mental health response via 111. The opportunity is run under the Provider Selection Regime (PSR) regulations.