Habinteg Housing Association Limited · Find a Tender

Tender: Migration to Microsoft Teams Voice and Certified Omnichannel Contact Centre – Habinteg

Released 4 months ago

ClosesNot listed

Est. valueEstimate£170K to £1.8M

LocationYorkshire and The Humber

AgencyHabinteg Housing Association Limited

SourceFind a Tender

CategoryIT & Software

About

Habinteg is seeking a supplier to migrate its legacy on-premises Avaya IP Office telephony to Microsoft Teams Voice and to implement a certified Omnichannel Contact Centre solution. Habinteg already holds Microsoft 365 E5 licences which include Microsoft Teams Voice. Indicative user volumes for sizing and commercial modelling are 139 internal staff users across the UK for Teams Voice and 12 contact centre users (agents/supervisors) who work from home or from Habinteg's Head Office in Bradford; these figures may be refined during procurement. The required modern solution must support consistent staff experience across office and home working and improve how tenant contact is handled, monitored, and supported.

Similar open tenders12

Replacement HR System Implementation and Managed UK Payroll Service – Look Ahead Care, Support & HousingIT & Software

20 Nov 2026

Historic England – Procurement of Cloud-based Applicant Tracking System (ATS)IT & Software

14 Nov 2026

UKBIC ERP Replacement – Cloud SaaS for Logistics, Procurement, Manufacturing & FinanceIT & Software

16 Nov 2026

British Council Global Colleague Experience Platform for ~8,500 Staff in 100+ CountriesIT & Software

23 Nov 2026

Similar awarded contracts12

Typical £170K to £1.8M

Telephony and Contact Centre Modernisation for Bath and North East Somerset CouncilTelecommunicationsCharterhouse Voice & Data Ltd

£1,945,154

Supply of Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing with SIP Trunking for Bristol City CouncilIT & SoftwareIntuitive Systems and Networks Ltd

£5,100,000

Voice Design Partner for Microsoft Teams Migration by Ministry of JusticeIT & SoftwareCharterhouse Voice & Data Ltd t/a Symity

£141,266

Supply of Microsoft Teams Telephony and Contact Centre Solution to Surrey County CouncilTelecommunications4net Technologies Ltd

£6,000,000

Agency spend history

Habinteg Housing Association Limited

What Habinteg Housing Association Limited has spent, year by year and by contract size, and who won the work.

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find IT and software tenders in Yorkshire and The Humber in one place.

This one came from Find a Tender. We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.

Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

More tenders like this one, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.

Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up this tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.

Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow Habinteg Housing Association Limited and the suppliers it buys from.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.

Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.

Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get IT and software tenders in Yorkshire and The Humber by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month