Voicescape 12-Month Proof of Concept for Automated Outreach and Behavioural Insight by Durham County Council
Durham County Council · Awarded contract
AwardedVoicescape 12-Month Proof of Concept for Automated Outreach and Behavioural Insight by Durham County Council
Awarded 31 Aug 2022
Awarded31 Aug 2022
Value£36,093.00
SupplierVOICESCAPE LIMITED
AgencyDurham County Council
RegionNorth East
CategoryIT & Software
Ended 3y 2mo ago12mo term
Awarded 31 Aug 2022Expired 30 Aug 2023
About
Durham County Council awarded a contract to Voicescape Limited for a 12-month proof of concept to implement an automated outreach solution via outbound telephony/SMS and behavioural insight.
The solution aimed to increase engagement, deliver operational efficiencies by removing non-value-added tasks, promote welfare practice, and maximise payments and income.
The contract, valued at £36,093, was direct awarded via G-Cloud and may potentially roll out across the organisation if the proof of concept is successful.
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