Ministry of Defence · Awarded contract

Awarded

Upgrade and Maintenance of Automatic Call Distribution System for MoD's Joint Casualty and Compassionate Centre

Awarded 30 Apr 2023

View live tenders

Awarded30 Apr 2023

Value£84,240.64

SupplierSTORACALL VOICE SYSTEMS (2019) LIMITED

AgencyMinistry of Defence

RegionSouth West

CategoryIT & Software

Ended 6mo ago3y term

Awarded 30 Apr 2023Expired 29 Apr 2026

About

Ministry of Defence awarded a contract to Storacall Voice Systems (2019) Limited for the upgrade of the Automatic Call Distribution (ACD) system and associated maintenance support at the Defence Business Services (DBS) Joint Casualty and Compassionate Centre (JCCC).

The contract provides upgraded equipment and maintenance cover until Defence Digital's ACD equipment meets JCCC's requirements.

The existing ACD system, which supports the operational capability of the DBS JCCC, is 16 years old and operates on obsolescent hardware with no resilience for its call recording function.

The upgrade aims to reduce operational risk and ensure continued delivery of an essential business-critical service.

The contract value is AUD 84,240.64.

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