Supply of Voice Activated Directory ACD/IVR Solution to 7 Forces Procurement
7 Forces Procurement · Awarded contract
AwardedSupply of Voice Activated Directory ACD/IVR Solution to 7 Forces Procurement
Awarded 28 Sep 2021
Awarded28 Sep 2021
Value£50,696.00
SupplierNETCALL TECHNOLOGY LIMITED
Agency7 Forces Procurement
RegionSouth East
CategoryIT & Software
Ended 4y 1mo ago12mo term
Awarded 28 Sept 2021Expired 27 Sept 2022
About
7 Forces Procurement awarded a contract to Netcall Technology Limited for a Voice Activated Directory ACD/IVR solution used extensively across Kent & Essex Police.
The system is a multi-function voice application server that uses a common directory, with features delivered via licensed modules.
The contract value was AUD 50,696.
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Supply of Voice Activated Directory ACD/IVR Solution to 7 Forces Procurement
Won by NETCALL TECHNOLOGY LIMITED · 7 Forces Procurement
£51Kawarded
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Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026
IUS Programme RFI — VOX NOVA Fixed Voice OFFICIAL (FVO) and Enterprise Voice (EV) (RFI Questionnaire due 12 Aug 2026)Telecommunications · Closes 31 Jan 2027
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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