Leicestershire County Council · Awarded contract

Awarded

Support Services for Alcatel VoIP Telephony System at Leicestershire County Council

Awarded 31 Jul 2015

View live tenders

Awarded31 Jul 2015

Value£552,255.00

SupplierFreedom Communications

AgencyLeicestershire County Council

RegionEast Midlands

CategoryTelecommunications

Ended 8y 7mo ago2y 8mo term

Awarded 31 July 2015Expired 30 Mar 2018

About

Leicestershire County Council awarded a contract to Freedom Communications for support services covering its Alcatel VoIP telephony infrastructure, including OmniPCX Enterprise, OmniVista 8770, OmniTouch 8400 ICS / 8460 ACS, 4059 EE IP Desktop Softphone, OmniTouch 8600 MyIC, CCS Soft Panel Manager, REDBOX Voice Recording System, and Quantify & Quality Management Modules.

The contract, valued at AUD 552,255, encompasses incident, change, and problem management, third-party management, hardware break-fix maintenance, availability, performance, and capacity reporting, reporting portal access, software support and maintenance for management platforms, regular service review meetings, and billing and management information.

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Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026

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