Supply of Cross Council Web Chat System to Leeds City Council
Leeds City Council · Awarded contract
AwardedSupply of Cross Council Web Chat System to Leeds City Council
Awarded 05 Apr 2015
Awarded05 Apr 2015
Value£91,861.00
SupplierConnection Point Technology Ltd
AgencyLeeds City Council
RegionYorkshire and The Humber
CategoryIT & Software
Ended 8y 7mo ago3y term
Awarded 5 Apr 2015Expired 4 Apr 2018
About
Leeds City Council awarded a contract to Connection Point Technology Ltd for the provision of a cross council web chat system.
The project delivered a secure software solution for online customer chat, enabling self-service and reducing phone and email contact.
The system included 24/7 administrator access, secure storage of chat transcripts, compliance with data protection regulations and UK Public Sector Security Standards, end-of-chat customer surveys, and a robust data management system for comprehensive reporting and trend analysis.
The contract value was £91,861.
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Supply of Cross Council Web Chat System to Leeds City Council
Won by Connection Point Technology Ltd · Leeds City Council
£92Kawarded
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Digital Parent Chat Service for Leicester Families — Parenting Support for Children 0–19 (up to 25 SEND)Public Services & Welfare · Closes 9 Nov 2026
Parent Chat: Digital Parenting Support for Leicester Parents and Carers (0–19; up to 25 SEND)Public Services & Welfare · Closes 9 Nov 2026
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