Supply of Social Media Management Tool to Leeds City Council

About

Leeds City Council awarded a contract to Crowd Technologies Limited for a social media management solution.

The solution, initially for two years with an option to extend by two further periods of one year, will be used by the Digital Access Operational Team to improve customer service through social media, and by other services such as Museums and Galleries to gather customer insight, communicate and engage with customers, and deliver marketing campaigns.

The supplier is responsible for initial set-up, including creation of user licenses, permissions, and publishing groups; set-up of an initial schedule of reports; addition of social media channels to monitor; and providing training for initial users.

The contract value is £8,730.