One-Year Social Media Management Platform Licence for West Suffolk Council
Awarded 30 Mar 2021
About
West Suffolk Council awarded a contract to Crowd Control HQ for a one-year fixed-term licence for a cloud-based social media management platform, valued at AUD 4,550.
The platform provides authorised officers access to manage the council's social media accounts, enabling Customer Service agents to respond to resident queries, Communication team members to handle responses and proactive scheduling, and officers from other services such as waste and elections to schedule campaign material on an ad hoc basis.
The platform supports collaboration, security, and transparency for users managing social media as a resident communication channel.
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