Review of Water UK Levels of Service Metrics for PR19 D-MeX Incentive
Awarded 04 Aug 2019
About
Water Services Regulation Authority (Ofwat) awarded a contract to LeighFisher T/A Jacobs UK Ltd for a review of Water UK's Levels of Service (LoS) metrics for the Price Review 2019 (PR19) Developer Services Measure of Experience (D-MeX) incentive.
The contractor checked the clarity and consistency of Water UK's current metric definitions, recommended clarifications, identified metrics most important to customers, and assessed the fitness for purpose of proposed NAVs metrics.
The work involved stakeholder engagement, including a customer workshop and analysis of anonymised verbatim comments from customer surveys.
The contract value was £62,415.
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