Review of Customer Experience Performance Commitments and Service Incentive Mechanism in the Water Sector
WATER SERVICES REGULATION AUTHORITY · Awarded contract
AwardedReview of Customer Experience Performance Commitments and Service Incentive Mechanism in the Water Sector
Awarded 11 Sep 2016
Awarded11 Sep 2016
Value£59,590.00
SupplierEconomic Insight Limited
RegionWest Midlands
CategoryConsultancy & Legal
Ended 9y 11mo ago3mo term
Awarded 11 Sept 2016Expired 2 Dec 2016
About
The Water Services Regulation Authority awarded a contract to Economic Insight Limited for a review of customer experience performance commitments and the Service Incentive Mechanism (SIM) in the water sector.
The work involved identifying challenges of the current SIM, assessing complementarity with existing performance commitments, identifying measurable outcomes such as customer service, satisfaction, trust, and confidence, and evaluating options for measurement.
The contractor produced interim outputs, a draft report, and a final report with conclusions and recommendations.
The contract value was AUD 59,590.
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Review of Customer Experience Performance Commitments and Service Incentive Mechanism in the Water Sector
Won by Economic Insight Limited · WATER SERVICES REGULATION AUTHORITY
£60Kawarded
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