WATER SERVICES REGULATION AUTHORITY · Awarded contract

Awarded

Design and Pilot of C-MeX and D-MeX Incentives for PR19

Awarded 27 Feb 2018

View live tenders

Awarded27 Feb 2018

Value£193,610.00

SupplierNavigator Research Planning Communication Ltd

AgencyWATER SERVICES REGULATION AUTHORITY

RegionWest Midlands

CategoryConsultancy & Legal

Ended 7y 9mo ago11mo term

Awarded 27 Feb 2018Expired 31 Jan 2019

About

The Water Services Regulation Authority awarded a contract to Navigator Research Planning Communication Ltd for the design and piloting of customer and developer experience incentives (C-MeX and D-MeX) for the 2019 price review (PR19).

The project involved developing a detailed methodology for pilot surveys, running at least two waves of pilot customer surveys for both C-MeX and D-MeX, and providing evidence-based recommendations on outstanding design elements such as whether Net Promoter Score should form part of the financial incentive, survey weightings, and data sources for cross-sector challenges.

The contract value was AUD 193,610.

Similar open tenders12

London & Quadrant MEP Dynamic Purchasing System for Subcontractors on Self‑Delivered New Build ProjectsConstruction

03 Aug 2032

Independent Evaluation of Community Shares Wales ProgrammeConsultancy & Legal

09 Nov 2026

Insurance Services 3 — 96-Month Dynamic Purchasing System (Crown Commercial Service)Finance & Insurance

07 Feb 2028

Homes England Dynamic Purchasing System for Delivery Partners – Residential Development (Small ≤70 & Large >70 Sites, England)Construction

31 Aug 2031

Dynamic Purchasing System for Consultant Support and Dwelling Survey Services – Procurement Assist (iFM Bolton)Consultancy & Legal

31 May 2029

Population Segmentation Data Tool – Council Pre-Market EngagementIT & Software

13 Nov 2026

Dynamic Purchasing System for Water Hygiene Risk Assessment, Inspection, Testing and MaintenanceWater & Sanitation

03 Nov 2028

Dynamic Purchasing System (60 months) for Marketing Communications – Brand Design & Marketing MaterialsMiscellaneous

31 May 2029

Provision of Bus Services in Medway – Dynamic Purchasing System for Route ContractsTransport & Logistics

31 Aug 2029

Market Engagement for Provision of Smoking Cessation ServiceHealth & Medical

12 Nov 2026

Bedford Borough Council Pre-Market Engagement for Barristers Framework 2026Consultancy & Legal

03 Jan 2027

Dynamic Purchasing System for Energy Efficiency Measures – Plymouth City Council & Independence CICEnergy & Environment

29 Sep 2028

Other similar contracts12

Annual Customer Experience Surveys for Water Sector C-MeX and D-MeX by Accent Marketing and Research LimitedConsultancy & LegalAccent Marketing and Research Limited

$1,129,975

C-MeX and D-MeX Shadow Year Research for Price Review 2019Consultancy & LegalBMG RESEARCH LTD

$359,945

Design and Pilot of BR-MeX Wholesaler Customer Experience Surveys for OfwatConsultancy & LegalIFF Research Ltd

$179,961

Annual Customer and Developer Experience Surveys for Ofwat (2025-2030)Consultancy & LegalBMG RESEARCH LTD

$603,871.2

Senior Associate Policy Support for PR19 C-MeX/D-MeX at OfwatConsultancy & LegalBaringa Partners LLP

$88,060

Review of Water UK Levels of Service Metrics for PR19 D-MeX IncentiveConsultancy & LegalLeighFisher T/A Jacobs UK Ltd

$62,415

Customer Experience Survey Pilot for Water Sector PR24Consultancy & LegalACCENT MARKETING AND RESEARCH LIMITED

$183,117

Independent Expert Advice on B-MeX Incentive for Business Retail MarketConsultancy & LegalEUROPEAN ECONOMIC RESEARCH LIMITED

$63,312.5

Independent Advice on B-Mex Incentive Design for the Business Retail MarketConsultancy & LegalEUROPEAN ECONOMIC RESEARCH LIMITED

$63,312.5

Review of Customer Experience Performance Commitments and Service Incentive Mechanism in the Water SectorConsultancy & LegalEconomic Insight Limited

$59,590

Consultancy for Assessing Innovation in Customer Engagement for PR19Consultancy & LegalAvalon Behaviour Ventures Ltd t/a The Behaviouralist

$39,850

Award of B-MeX Shadow Period 2024-25 Contract to Accent Marketing & Research LtdConsultancy & LegalAccent Marketing & Research Ltd

$179,782

Unlock the full platform.

7 days free, then £36/GBP per month. Cancel anytime.

What you get

Find

Find consultancy and legal tenders in West Midlands in one place.

We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.

Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.

Narrow it downFilter by category, region and area, or view open tenders on a map.

Alerts

Open tenders like this contract, sent to you.

Tell us what you are looking for and we email you when a matching tender is published.

Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.

Instant or dailyGet an email when a match is published, or one summary a day.

Assess

Size up a tender in minutes.

Before you open a single document, get the requirements, a likely value and who you would be up against.

Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.

Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.

Market

Follow this supplier and get alerts when they win again.

Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.

Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.

Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.

Pipeline

Track your bids from interested to won.

Save a tender in one click and move it through each stage as you work on it.

Work as a teamInvite colleagues so you work from the same list.

Take it with youExport tenders and matches to CSV.

GovBot

Ask a question in plain English.

Find tenders, look up a supplier, or check who won a contract. Just type what you need.

Get started

Get consultancy and legal tenders in West Midlands by email.

Find the tender, size it up and track the bid, in one place.

7 days free, then £36/GBP per month