Resident Satisfaction Survey Services for London Borough of Hounslow
Awarded 01 Jul 2026
About
London Borough of Hounslow awarded a contract to Kwest Research Limited for the provision of a consolidated Housing and Assets resident satisfaction survey service.
The contract covers the statutory annual Tenant Satisfaction Measures (TSM) perception survey, the annual Leaseholder Satisfaction Survey, and monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys.
Kwest Research Limited is responsible for full end-to-end delivery, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs.
The contract supports statutory reporting to the Regulator of Social Housing (RSH) and provides ongoing insight to drive service improvement across Housing Services.
The contract value is AUD 139,379, procured under the PA 2023 regime via RFQ.
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