Westminster City Council · Awarded contract
Awarded

Market Research Services for Social Housing Resident Satisfaction Surveys in Westminster

Awarded 31 Mar 2025

View live tenders
Awarded31 Mar 2025
Value£610,594.00
SupplierKWEST RESEARCH LIMITED
AgencyWestminster City Council
RegionLondon
CategoryConsultancy & Legal
Expires in 1y 5mo3y term, 53% elapsed
Awarded 31 Mar 2025Expires 30 Mar 2028

About

Westminster City Council awarded a contract to Kwest Research Limited for the appointment of an independent market research company to survey residents and provide insight on performance and satisfaction among social housing tenants and leaseholders in the City of Westminster.

The supplier will conduct monthly perception surveys, including Tenant Satisfaction Measures (TSMs), and transactional surveys, delivering data on performance and satisfaction as well as high-level insight into key and current issues.

The data will be used to appraise and better understand Westminster City Council housing services performance and contribute to wider reporting in the Growth, Planning and Housing directorate.

The contract value is £610,594.

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