H M Revenue & Customs · Awarded contract

Awarded

Research on Customer Readiness for Digital Child Benefit Service

Awarded 04 Feb 2022

View live tenders

Awarded04 Feb 2022

Value£120,000.00

SupplierIFF Research Ltd

AgencyH M Revenue & Customs

RegionUnited Kingdom

CategoryConsultancy & Legal

Ended 4y 3mo ago6mo term

Awarded 4 Feb 2022Expired 30 July 2022

About

H M Revenue & Customs awarded a contract to IFF Research Ltd for research to understand customer readiness for a digital Child Benefit service.

The research aimed to develop a clearer understanding of customers' current attitudes and expectations of a digital Child Benefit service, understand customers' needs to access online services, and identify information and communications required.

The research addressed questions on customer awareness of online facilities, reasons for customer contact, information and communications needed to notify customers of digital services, attitudes towards an online Child Benefit service, acceptance or resistance to a 'digital by default' service, potential user demographics, expectations from a digital service, and likelihood of using digital services in the future rather than telephone or paper channels.

The contract value was AUD 120,000.

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