LONDON & QUADRANT HOUSING TRUST LIMITED · Awarded contract

Awarded

Replacement of Obsolete ITSM with Cherwell ServiceDesk Software for London & Quadrant Housing Trust

Awarded 04 Mar 2019

View live tenders

Awarded04 Mar 2019

Value£492,000.00

SupplierCherwell Software Limited

AgencyLONDON & QUADRANT HOUSING TRUST LIMITED

RegionUnited Kingdom

CategoryIT & Software

Ended 2y 8mo ago5y term

Awarded 4 Mar 2019Expired 3 Mar 2024

About

London & Quadrant Housing Trust Limited awarded a contract to Cherwell Software Limited for the replacement of its obsolete IT Service Management (ITSM) system with a new ServiceDesk software solution.

The contract, valued at AUD 492,000, aimed to address the limitations of the existing platform, which had very limited functionality and was not fit for purpose to support the business's FMO and Modern Operations objectives.

The new ITSM toolset was required to provide a multi-instance cloud architecture with proven scalability, consolidate IT operations into a single system, automate manual tasks, extend the service model to a shared services interface, reduce maintenance and support costs, improve efficiency and service response times, and maximize return on investments.

The solution needed to fully support and comply with ITIL processes including Incident Management, Request Fulfilment, Service Portfolio Management, Service Level Management, Service Catalogue, Problem Management, Change Management, Release Management, Configuration Management, Event Management, Knowledge Management, and Self Service Portal.

The solution was also required to be highly configurable, extensible, efficiently implemented, and easily upgradable.

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