Leicestershire County Council · Awarded contract

Awarded

Replacement of IT Service Management Tool with SaaS Solution for Leicestershire County Council

Awarded 27 Jun 2016

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Awarded27 Jun 2016

Value£207,000.00

SupplierTrustmarque Solutions

AgencyLeicestershire County Council

RegionEast Midlands

CategoryIT & Software

Ended 7y ago3y 4mo term

Awarded 27 June 2016Expired 28 Oct 2019

About

Leicestershire County Council awarded a contract to Trustmarque Solutions for the replacement of its existing Information Technology Service Management (ITSM) tool used by ICT Services.

The solution is an out-of-the-box, SaaS-delivered product requiring minimal configuration, aimed at improving the experience for customers, partners, service desk and support agents when logging, tracking and progressing service requests.

It is designed to be scalable to other non-IT service desk functions and accessible from internet-enabled devices, VDI terminals, and mobile devices across multiple locations on a 24x7x365 basis.

The contract value is AUD 207,000.

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