Bradford Metropolitan District Council · Awarded contract

Awarded

Bespoke Configuration of Cherwell IT Service Desk Software System for Bradford Metropolitan District Council

Awarded 11 Oct 2015

View live tenders

Awarded11 Oct 2015

Value£61,600.00

SupplierCRMworks

AgencyBradford Metropolitan District Council

RegionYorkshire and The Humber

CategoryIT & Software

Ended 10y 1mo ago1y term

Awarded 11 Oct 2015Expired 10 Oct 2016

About

Bradford Metropolitan District Council awarded a contract to CRMworks for bespoke configuration of the Cherwell IT Service Desk software system.

The contract, valued at AUD 61,600, involved professional services including consulting, software development, and system configuration.

Key deliverables included development and implementation of a bespoke Procurement Product Catalogue with approval workflow, notifications, and real-time reporting; a bespoke Access management process for onboarding/offboarding and permissions management; a bespoke Project Management process with business case, configurable deliverable templates, project updates, workflow, notifications, and real-time reporting; a bespoke Configuration Management solution; and migration of Incident, Request, Problem, and Change Management from Lagan CRM and QSM to Cherwell, requiring bespoke configuration.

The target completion date for all configurations was 31 January 2016, with work to commence on contract award day.

CRMworks was required to be an accredited Cherwell Partner and to work with the IT service lead officer for Cherwell to create a specification and planned timetable.

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