Supply of IT Service Management Tool to Halton Housing
Awarded 12 Oct 2020
About
Cirrus Purchasing awarded a contract to Hornbill Service Management Ltd for the procurement of a new Information Technology Service Management (ITSM) tool for Halton Housing.
The contract, valued at AUD 60,000, replaces Halton Housing's custom-built ITSM Service Desk, which was developed in-house using Microsoft Power Apps and had limitations for continuous improvement.
The new third-party system supports more Information Technology Infrastructure Library (ITIL) practices, including change and problem management, without requiring additional in-house resources.
The successful bidder is an SME.
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