Renewal of Liberty SolutionCare Contact Centre System Support and Maintenance
Your Homes Newcastle Ltd · Awarded contract
AwardedRenewal of Liberty SolutionCare Contact Centre System Support and Maintenance
Awarded 30 Sep 2023
Awarded30 Sep 2023
Value£39,697.00
SupplierNETCALL TECHNOLOGY LIMITED
AgencyYour Homes Newcastle Ltd
RegionNorth East
CategoryIT & Software
Ended 2y 1mo ago1y term
Awarded 30 Sept 2023Expired 29 Sept 2024
About
Your Homes Newcastle Ltd awarded a contract to NETCALL TECHNOLOGY LIMITED for one year's continued annual support and maintenance of the existing Liberty SolutionCare software system in its Customer Contact Centre.
The system supports Qmax, CC6/7 telephony, a Contact Centre portal, automated operator, call routing, and recordings.
The contract value is AUD 39,697.
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Renewal of Netcall SolutionCare Support for DHSC Call Distribution SystemsIT & SoftwareNetcall Telecom Limited
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Support and Maintenance for Netcall Liberty Platform with Speech Recognition and TuningIT & SoftwareNetcall Technology Limited
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Renewal of Liberty SolutionCare Contact Centre System Support and Maintenance
Won by NETCALL TECHNOLOGY LIMITED · Your Homes Newcastle Ltd
£40Kawarded
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Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
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Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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