Provision of Virtual Contact Centre as a Service (VCCaaS) to London Borough of Lewisham
London Borough of Lewisham · Awarded contract
AwardedProvision of Virtual Contact Centre as a Service (VCCaaS) to London Borough of Lewisham
Awarded 18 Feb 2026
Expires in 6y 4mo7y term, 10% elapsed
Awarded 18 Feb 2026Expires 18 Feb 2033
About
London Borough of Lewisham awarded a contract to Route 101 Limited for the provision of a virtual contact centre service.
The contract was procured under the Public Contracts Regulations 2015 (PCR 2015) via an Invitation to Tender (ITT) process, with a contract value of £2,360,657.
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Provision of Virtual Contact Centre as a Service (VCCaaS) to London Borough of Lewisham
Won by Route 101 Limited · London Borough of Lewisham
£2.4Mawarded
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Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026
Birmingham Flexible Contracting Agreement for Refugee Support and Integration Services (Lots 1–5)Public Services & Welfare · Closes 30 Mar 2027
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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