Provision of Remote Revenues and Benefits Processing Resource for Norwich City Council
Awarded 30 Sep 2019
About
Norwich City Council e-Tendering awarded a contract to Liberata UK Limited for remote processing resource to complete Housing Benefit, Council Tax Support, and Council Tax processes using the Northgate Revenues & Benefits Platform and Civica document management system.
The contract, valued at £562,500, had an initial term from 01 October 2019 to 30 September 2020, with options to extend annually until 30 September 2024.
The service was intended to address fluctuating demands and short-term funded government initiatives, providing cost savings through lower processing rates and enabling prompt resource increases to meet central government requirements.
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