ATTAIN HEALTH MANAGEMENT SERVICES LTD · Awarded contract
Awarded

Provision of PALS & Complaints Contact Centre Service

Awarded 31 Mar 2026

View live tenders
Awarded31 Mar 2026
Value£11,406,624.00
SupplierEast of England Ambulance NHS Trust - Commercial Services [CallE
AgencyATTAIN HEALTH MANAGEMENT SERVICES LTD
RegionEast of England
CategoryHealth & Medical
Expires in 2y 11mo3y 6mo term, 17% elapsed
Awarded 31 Mar 2026Expires 29 Sept 2029

About

The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues.

The contract commences 01st April 2026 and expires 30th September 2026.

The estimated value of the new contract (£114.066.24) and the cumulative spend to date (£39,152).

This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.

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