Provision of Non-Geographic Numbers Telephony Services for DWP Benefit Enquiries
Department for Work and Pensions · Awarded contract
AwardedProvision of Non-Geographic Numbers Telephony Services for DWP Benefit Enquiries
Awarded 19 Feb 2023
Awarded19 Feb 2023
Value£57,820,000.00
SupplierVodafone Limited
RegionUnited Kingdom
CategoryTelecommunications
Ended 9mo ago3y term
Awarded 19 Feb 2023Expired 18 Feb 2026
About
Department for Work and Pensions awarded a contract to Vodafone Limited for the Non-Geographic Numbers (NGN) service, the primary channel enabling DWP customers to contact departmental business units by telephone regarding benefit-related queries from within the UK.
The service supports contact via mobile, landline, or payphone using prefixed freephone numbers such as 0800, 0808, and 0845, and serves as the channel through which customers create, validate, or query their benefit claims.
The contract value is AUD 57,820,000.
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Provision of Non-Geographic Numbers Telephony Services for DWP Benefit Enquiries
Won by Vodafone Limited · Department for Work and Pensions
£57.8Mawarded
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Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
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