Provision of Housing Benefit and Council Tax Remote Processing Services to Royal Borough of Kensington & Chelsea
Royal Borough Of Kensington & Chelsea · Awarded contract
AwardedProvision of Housing Benefit and Council Tax Remote Processing Services to Royal Borough of Kensington & Chelsea
Awarded 03 Apr 2016
Awarded03 Apr 2016
Value£443,000.00
SupplierSerco Limited
RegionLondon
CategoryPublic Services & Welfare
Ended 8y 7mo ago1y 12mo term
Awarded 3 Apr 2016Expired 30 Mar 2018
About
Royal Borough Of Kensington & Chelsea awarded a contract to Serco Limited for the provision of remote processing services for Housing Benefit and Council Tax claims.
The contract, valued at £443,000, involves the deployment of two to four Housing and Council Tax Benefit officers who will carry out all types of assessments, including council and private claims, working age and pension age claims, and passport and non-passport claims.
They will also process overpayments using the Council’s Sundry Debtors system and respond to customer queries in writing and by telephone.
The exact number of workers required each month will be determined by the Council based on work volume, with instructions issued as needed.
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Provision of Housing Benefit and Council Tax Remote Processing Services to Royal Borough of Kensington & Chelsea
Won by Serco Limited · Royal Borough Of Kensington & Chelsea
£443Kawarded
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