Family Fund · Awarded contract
Awarded

Provision of Family Breaks Travel Services for Family Fund

Awarded 01 Jan 2018

View live tenders
Awarded01 Jan 2018
Value£35,000,000.00
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 3y 10mo ago5y term
Awarded 1 Jan 2018Expired 31 Dec 2022

Family Fund awarded a contract to Inspire Europe Limited for the provision of travel agency services to supply UK and overseas holidays to families caring for disabled and seriously ill children who have received a family break grant.

The contract, valued at £35,000,000, required online and telephone booking capabilities, with in-store booking preferable, and staff awareness of the difficulties families face when travelling with a disabled child.

The supplier must facilitate bookings of adapted rooms with appropriate equipment, ensure ABTA/ATOL protection for funds once holidays are booked, and provide a full audit trail with management information.

Electronic order files and invoicing in line with Family Fund's standard formats were also required.

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