Provision of Customer Experience Survey 2022/25 to DWP
Crown Commercial Service · Awarded contract
AwardedProvision of Customer Experience Survey 2022/25 to DWP
Awarded 24 Apr 2022
Awarded24 Apr 2022
Value£1,166,540.00
SupplierIPSOS (MARKET RESEARCH) LTD
AgencyCrown Commercial Service
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 10mo ago3y 8mo term
Awarded 24 Apr 2022Expired 31 Dec 2025
About
Crown Commercial Service awarded a contract to Ipsos (Market Research) Ltd for the provision of the Department for Work and Pensions' Customer Experience Survey 2022/25.
The contract, valued at AUD 1,166,540, covers a push-to-web survey of up to 20 minutes in length, interviewing up to 10,500 customers per year (approximately 2,600 per quarter).
The survey monitors customer experience, providing quarterly and annual timelines of customer satisfaction, understanding of what works well from the customer's perspective, insight on different customer groups (e.g., by benefit type and touch points), and data on customer profiles including ethnicity, accessibility needs, and disability.
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Provision of Customer Experience Survey 2022/25 to DWP
Won by IPSOS (MARKET RESEARCH) LTD · Crown Commercial Service
£1.2Mawarded
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DWP Dynamic Purchasing System for Employment and Health Test & Learn Projects – England, Scotland and Wales (nominal end 23 Feb 2029)Public Services & Welfare · Closes 10 Feb 2029
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