CROWN COMMERCIAL SERVICE · Awarded contract
Awarded

Claimant Service and Experience Survey (CSES) Contract Awarded to TNS UK Ltd

Awarded 28 Apr 2016

View live tenders
Awarded28 Apr 2016
Value£354,908.25
SupplierTNS UK Ltd
AgencyCROWN COMMERCIAL SERVICE
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 9y 1mo ago1y 5mo term
Awarded 28 Apr 2016Expired 29 Sept 2017

About

CROWN COMMERCIAL SERVICE awarded a contract to TNS UK Ltd for the Claimant Service and Experience Survey (CSES), a research project to explore the views and experiences of customers and claimants who have had meaningful contact with DWP within the reporting quarter.

The contract has a total value of AUD 354,908.25 and comprises a 3-year and four-month term, with an initial one-year term and options to extend in annual increments subject to funding.

The research will consist of four survey waves per year (quarterly) and aims to assess DWP service provision against four key metrics: 'Ease of Access', 'Getting it Right', 'Keeping you Informed', and 'Right Treatment', while detecting variations in views across different benefits.

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